Refund policy

Returns

You can return a shelf in a standard size and standard finish within 30 days of delivery. Standard means the size, wood, and finish are all options listed in the product’s dropdowns. Custom orders cannot be returned. A custom order is anything requested through the custom order form, a quote, or a note asking for a size, depth, wood, or finish that is not in the dropdowns. Shelves ordered with an LED channel are custom orders.

To start a return, contact us through the contact form within 30 days of delivery. If the return is approved, we will send a return shipping label and instructions. The cost of the label is deducted from your refund. Ship the item back within 10 days of approval. Items sent back without an approved return will not be accepted.

The item must be unused, in the condition you received it, and in its original packaging. We need your order number.

Costs: you pay the original shipping cost, the return shipping cost, and a 15% restocking fee. If an item comes back damaged or altered, you are responsible for the loss in value.

Cancellations

You can cancel an order within 2 days of purchase. After that, the shelf is in production and the order cannot be cancelled.

Not returnable

Custom orders, including shelves with an LED channel. Clearance items, which are final sale. Orders from a third-party supplier through Shopify Collective. Gift cards. We do not offer exchanges; return the item and place a new order.

Damaged or incorrect items

Check your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us right away and we will make it right.

Refunds

Once we receive and inspect the return, we will let you know whether the refund is approved. Approved refunds go back to the original payment method. Your bank or card issuer may take a few days to post it.